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Once your order has been successfully placed, you will receive an automatic email confirmation. This email will include your order details, order number, and a summary of the items purchased. Please ensure that your email address is entered correctly at checkout to receive this confirmation. If you do not receive an email within a few minutes of placing your order, check your 'Spam' or 'Junk' folder. For further assistance or to confirm your order directly, please feel free to contact our customer service team

Changes to your shipping address can be made only if your order has not yet been dispatched. We understand that errors can occur, and we strive to accommodate address modifications to ensure a smooth delivery process. If you need to change the shipping address, please contact our customer service team as soon as possible with your order number and the updated address. However, once your order is on its way, we are unable to redirect it.

Yes, we are pleased to offer worldwide free shipping on all orders. No matter where you are located, you can enjoy the elegance and precision of an Eonia timepiece without the extra shipping costs. We are committed to bringing the best of Belgian craftsmanship to watch enthusiasts around the globe.

The delivery time for your order depends on your location. For customers within Europe, you can expect to receive your Eonia timepiece within 2-5 business days. For customers located outside of Europe, the delivery may take a bit longer, but we strive to ensure that your order reaches you within 10 business days at most. We work diligently to process and dispatch your order as quickly as possible, ensuring that your experience with Eonia is as timely and seamless as the precision of our watches.